Privacy Policy

We, Miles Industrial Electronics Ltd (Miles) are committed to protecting and respecting your privacy. This policy, together with any other documents referred to within, sets out the basis on which we will process any personal data that we collect from you, or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation and other currently applicable European data protection legislation, the data controller is Miles Industrial Electronics Ltd, The Stable Yard, Holdenby House, Holdenby, Northampton NN6 8DJ

Our "Lawful Reasons" For Processing Your Personal Data

The "General Data Protection Regulation" (GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. The GDPR requires us to declare which of six "lawful reasons" we are relying on when we are processing your personal data:

we operate on the basis of "consent" and

we operate on the basis of "legitimate interest" when communicating with you.


1. Individuals whose data we collect and process

  • 1.1 We collect and process data from visitors to our website at (Site) who may or may not be registered with us (Public Users);

We may collect and process the following data about Individuals:

  • 2.1 information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to Miles services or requesting further services. We may also ask you for information when you report any problems with our site;
  • 2.2 if you contact us, we may keep a record of that correspondence;
  • 2.3 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
  • 2.4 details of any transactions you carry out through our site and, if you are an Authorised User, details of the fulfilment of our customer's subscription;
  • 2.5 details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access; and
  • 2.6 any information incidental to that listed above.

3. Information we process

  • 3.1 In addition to the above, we process information
  • 3.1.2 information collected by technology such as Google Analytics and other technology such as cookies placed on our customers' websites (please see "IP addresses and cookies" below for more information); and
  • 3.1.3 information acquired from information suppliers or generally available on the internet. We call this category of data "Third Party Data".

4. IP addresses, cookies and similar technologies

  • 4.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration purposes. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
  • 4.2 We may obtain information about your general internet usage by using technology such as "cookies", which store information on the hard drive of your computer. This type of technology helps us to improve our site and to deliver a better and more personalised service for Public Users and our customers. They enable us:
  • 4.2.1 understand visitor numbers;
  • 4.2.2 to store information about a Public User's preferences, and so allow us to customise our site according to a Public User's interests and offer them goods or services in which we believe they will be interested;
  • 4.2.3 to speed up your searches; and
  • 4.2.4 to recognise you when you return to our site.
  • 4.3 For details about the various Cookies we store - please see below
  • 4.4 To find out more about cookies, including how to control and disable them, please visit
  • 4.5 You may refuse to accept some technologies such as cookies by activating settings on your browser which allows you to refuse the setting of technologies such as cookies. If you refuse all cookies you may be unable to access certain parts of our site. If you do not activate these settings on your browser then you will be taken to have consented to the use of these technologies.
  • 4.6 We use Google Analytics and other monitoring software on our site. These types of technologies also allow the proprietor of the technology e.g.Google to also access your information, we have no control over how your information is processed by third parties such as Google. Please read the relevant privacy statements understand how your information may be used by these third parties.

5. Where we store Individual's personal data

  • The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

6. Security and Control of Data

  • 6.1 All information you provide to us is stored on our secure servers
  • 6.2 Please note that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information we will use strict procedures and security features in order to reduce the risk of unauthorised access.

7. How we use your information

  • 7.1 We use information held about you in the following ways:
  • 7.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • 7.1.2 to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • 7.1.3 to carry out our obligations arising from any contracts entered into between you and us;
  • 7.1.4 to allow you to participate in interactive features of our service, when you choose to do so;
  • 7.1.5 to notify you about changes to our service;
  • 7.1.6 to generate personal profile reports about you which we use to help to tailor our site, and our interactions with you to suit your preferences.
  • 7.2 If you are an existing Customer or an Authorised User of an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you or our customer.
  • 7.3 If you are a new customer or a Authorised User of a new customer, a will contact you by electronic means only if you have consented to this.
  • 7.4 If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data (the registration form).
  • 7.5 We do not disclose personal information about Individual's to advertisers.

8. Sharing your information

  • 8.1 We may disclose your personal information to third parties:
  • 8.1.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • 8.1.2 if Miles or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  • 8.1.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Miles, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
  • 8.1.4 If we are processing it on behalf of a customer as described in paragraph 2 above.
  • 8.2 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

9. Links to other sites

  • Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

10. Accessing your Information

  • 10.1 The Act gives you the right to access information held about you. You can find out if we hold any personal information about you by making a "subject access request"

If we do hold information about you we will:

  • 10.1.1 give you a description of it;
  • 10.1.2 tell you why we are holding it;
  • 10.1.3 tell you who it could be disclosed to; and
  • 10.1.4 let you have a copy.
  • 10.2 Any formal subject access request should be made in writing to the data controller.

11. How can you Update or Change your Information?

  • 11.1 If at any time you wish to change your information, you can contact us providing the updated information
  • 11.2 If you wish to opt-out of email notifications and communications you can unsubscribe by sending an email to with the header “Unsubscribe”.

12. Changes to Our Privacy Policy

  • Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

13. Contact

  • Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to




This document states how our website uses Cookies, and any additional Website tracking technologies to build a profile of your online activity on our website  (Site).

Our Site uses cookies. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our Site.

Some cookies on this site are essential, and the site will not work as expected without them. These cookies are set when you submit a form or interact with the site by doing something that goes beyond clicking on simple links.

Some cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

Some cookies are third-party cookies. These are set by partner organisations, such as Google Adwords or Adroll. These are used for re-marketing / advertising based on your actions taken on our Site

To find out more about cookies, including how to control and disable them, please visit

Cookies dropped by CANDDi tracking


In normal working usage CANDDi places two first-party cookies on a visitor's machine





This is the User Identification cookie.  This holds a unique (32-character) reference which identifies this visitor each time that they return to your site 

This cookie is held for a 10-year duration.  In reality users upgrade their browsers (which clears their cookies) within this time.


 This is the User Identification cookie.  This holds a unique (32-character) reference which identifies this visitor each time that they return to your site 

 This cookie is held for a 10-year duration.  In reality users upgrade their browsers (which clears their cookies) within this time.


This is the Session Identification cookie.  This holds a unique (32-character) reference which allows CANDDi to relate all the current tracking to a single Session

This cookie is held for 30-minutes


This records the current state of the CANDDi Capture pop-up window  

This cookie is held for the duration of the user's session 

CANDDi cal also place some CAN_Store_xxx cookies.  These are temporary cookies which CANDDi uses to ensure that the data which has been captured is recorded and transmitted to the CANDDi servers.  These cookies are deleted after a positive response is received from the CANDDi tracking servers


Google Analytics Cookies:

Our Site uses Google Analytics. Details of their cookies can be found here

Other Tracking

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration purposes. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


Questions, comments and requests regarding this cookie policy are welcomed and should be addressed to

Cookies disclaimer

I agree Our site saves small pieces of text information (cookies) on your device in order to deliver better content and for statistical purposes. You can disable the usage of cookies by changing the settings of your browser. By browsing our website without changing the browser settings you grant us permission to store that information on your device.